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Service

Warranty Information



WARRANTY SERVICES EXPLAINED

FOR USA WARRANTY CENTER, PLEASE CONTACT SERVICE@IJOYUSA.COM

FOR INTERNATIONAL WARRANTY CENTER, PLEASE CONTACT SERVICE@IJOYCIG.COM

 

IJOY Warranty offers three types of service:

 

Customer may exchange for new of the same product and pay shipping cost.

Customer may upgrade to a new item at 50% off the price.

Customer may ships back item to be fix. Must pay shipping cost. (USA ONLY)

DO NOT SHIP BACK TO DEFECTIVE PRODUCT TO WARRANTY CENTER UNLESS REQUESTED BY TECHNICIAN.

In order for us to start Warranty Services for your product, we require you to email us:

 

1. PROOF OF PURCHASE - RECEIPT OF PURCHASE

2. PHOTOS or a BRIEF VIDEO OF THE ISSUE

3. A BRIEF WRITTEN EXPLANATION OF ISSUE

4. PRODUCT DETAILS: COLOR : TYPE :

5. CONTACT INFORMATION INCLUDING NAME, SHIPPING ADDRESS, PHONE NUMBER & EMAIL ADDRESS

 

Please note: If you are unable to file or give us the information above, this will DELAY the warranty process for you.

Once you have submitted all the required documents, an IJOY Warranty Representative will determine whether your product requires service, as well as, confirm the damage is eligible for warranty. If your item requires service, your representative will inform you on how IJOY will provide it. If we are unable to service and fix your item, we will send you a brand-new item. (SHIPPING COST IS RESPONSIBILITY OF CUSTOMER.)

 

IJOYs 90 Day Warranty guarantees all products purchased from retailers to be made of first-class materials and provides a 90 day warranty from date purchased against any defects in material and workmanship with a proof of purchase from a known retailer.

Thank you for your time,  

 

iJOY After-Sales Service

 

IMPORTANT - PLEASE READ THE FOLLOWING:

Warranty Limitations and Exclusions:

 

This 90 day warranty excludes rechargeable batteries, chargers, tanks/atomizers, glass, tips, coils, and damage to the exterior deemed reasonable wear and tear, scratches, dents, chips, fading of color, and liquid of any kind. In addition, the warranty does not apply to damage caused by abnormal or unreasonable use of any of the components.

 

This warranty is in place of all other warranties, including warranty of fitness for a particular purpose and warranty of merchant ability and excludes any liability for incidental or consequential damages by our products. Use of these products are at the risk of the user, due to the method or process for which you are using your product, always do so in a safe environment and never leave your MOD unattended around children.

 

*Please Note: Ebay is NOT an authorized retailer or China affiliates such as FASTECH and voids the Warranty Coverage with our brand.

 

SHIPPING COST:

 For Warranty Service, you are required to ship your device to and from our center and a fee to return your device will be required for devices shipped without prepaid return labels.

*PLEASE NOTE: DO NOT SEND STAMPS! Stamps on envelopes do not suffice for shipping a Mod Device. You will need a Label to stick on a padded envelope.  We strongly suggest USPS Flat Rate Padded Envelope Label for USA customers.

 

UPGRADE SERVICE:

To serve you better, we offer a special upgrade service for valid warrantied products that are no longer in productions.

Let say you recently bought an IJOY product and are now experiencing issues covered by warranty. You are still in the warranty time frame, but that particular product is no longer in production so we would be unable to send you a new one. We will give you a chance to upgrade to a new item at half the retail price! Valid for both USA and International Warranty Customers

 

Repair Service: (ONLY FOR USA CUSTOMERS.)

If we think the product can be fixed, we may ask you, the customer, to send product into our USA warehouse. Otherwise, please only email us the video or photos as evidence to do service. Customer will need to pay for shipping to and from our USA center.

 

 *PLEASE NOTE: DO NOT SEND TANKS, COILS, BATTERIES OR ACCESSORIES.

 FOR USA WARRANTY CENTER, PLEASE CONTACT SERVICE@IJOYUSA.COM

 FOR INTERNATIONAL WARRANTY CENTER, PLEASE CONTACT SERVICE@IJOYCIG.COM

 

PayPal Payment:

For International Warranty:

Please send payment to payment@ijoycig.com.

 

For USA Warranty:

Please send payment to 610901242@QQ.com.


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