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FAQ

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When there is "SHORTED" or "NO atomizer" error message on your screen?

When you see this error message please first be aware there is short circuit of your tank or your battery, the following is to find out which part is with problem.

 

1.Please ensure the resistance of your tank ranged from 0.05-0.3 Ω

2.Please take off the tank and make sure all screws of tank are tight, then click the fire button, after that place that tank back on, if problem still remains please refer to next step.

3.Please try with other tanks or coils on your mod, and try the same tank on the other mods to check whether they work fine, this step is to confirm whether the problem is the tank.

4.If it is the mod issue, please try to upgrade the firmware of the mod if there is update.

5.If your vape is with built-in battery please stop using it and contact IJOY customer service immediately by emial : service@ijoycig.com

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